Privacy Policy

Dated: 27 October, 2026

This Privacy Policy outlines how Ale Media Group Pty Ltd ACN 665 664 791 trading as EnrolUs (referred to as “EnrolUs”, “we”, “us”, or “our”) collects, uses, discloses and protects the personal information of our customers (“Activity Provider”, “you” or “Customer”) who use the booking services and other services (“Services”) of our mobile application and/or website (the “App”).

“Activity Provider/s” means third-party business or individuals using the App to list their services, extracurricular activities or space hire for a Customer to book through the App.

“Customer” means a person using the App to make bookings for themselves, their children or others or for any other services provided by the App.

“you” and “your” means both an Activity Provider and a Customer.

This Privacy Policy applies to both Activity Providers and Customers.

We respect your privacy and are committed to protecting your personal information.

By registering for an account and using the EnrolUs App, you consent to the practices described in this Privacy Policy.

1. How we collect Your Information

We may collect information when you:

• contact us via our website, App, phone or email;
• make purchases or bookings via the App;
• list your services on our App as an Activity Provider;
• use the App and its Services;
• subscribe to our newsletter or mailing list; and/or
• follow us or interact with us on social media.

2. Information We Collect

We collect different types of information from you when you provide it to us directly, and/or use our App and Services as follows:

• Account Information: when you create an account, we collect your name, email address, phone number, and password.
• Booking and Payment Information: when you make a booking or use the App, we collect details about the activity, the date and time, and payment information (processed securely through third-party payment processors).
• Child Information: to book activities for your children, you may provide us with information including but not limited to their names, ages, dates of birth, gender, emergency contact details and any relevant health, medical or other information (if required for specific activities and with your explicit consent).
• Communications: we may collect information contained in any communications you send to us, such as support requests or feedback.
• Device Information: we may collect information about your mobile device, including the device type, operating system, unique device identifiers, IP address, and mobile network information.
• Location Information: with your consent, we may collect your device's location to provide location-based search results for activities near you. You can typically control location access through your device settings.
• Marketing Preferences: we collect information about your preferences for receiving marketing communications from us.
• Personal Information: is information we hold which is identifiable as being about you and/or your child/ren.
• Usage Information: we collect information about how you use the App and our Services, such as the activities you search for, view, and book, your interactions with the App's features, and the dates and times of your usage.
• Third Parties: we may receive Personal Information from third parties. If we do, we will protect it as set out in this Privacy Policy.

3. How We Use Your Information

We use your Personal Information for the following purposes:

• to allow you to create an account as either a Customer or Activity Provider, create child profiles, log in, browse activities, create bookings, make bookings, manage your bookings, and communicate and interact with us, Customers and Activity Providers;
• to process your bookings and payments;
• to provide you with relevant activity recommendations and customise your experience;
• to send booking confirmations, reminders, activity updates, and respond to inquiries;
• to analyse usage patterns, improve the functionality and performance of our App and Services;
• with your consent, to send promotional emails or push notifications about new activities or special offers;
• to monitor and prevent fraud or unauthorized activity and ensure App security;
• when you provide feedback, information about your personal or business affairs, change your contact or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with customer support;
• to improve our product and Services and better understand your needs;
• to contact you by a variety of methods, including, but not limited to telephone, email, sms or mail;
• to protect the copyright, trademarks, legal rights, property or safety of EnrolUs, its customers or third parties; and
• to comply with legal obligations, including laws, regulations, and court orders.

4. How We Share Your Information

We may share your Personal Information with:

• Activity Providers: we share Customer Personal Information such as Customer name, Child Information, including Customer’s child's name, age, date of birth, address, health information and booking details with Activity Providers to facilitate bookings and enrolments; and
• Third-Party Service Providers: these may include payment processors, hosting partners, analytics providers, and customer service tools. These providers are contractually bound to use your data only to deliver services on our behalf.

We may also share your Personal Information as follows:

• As part of a Business Transfer: in the event of change of control of our business, or a sale, merger, or acquisition, your personal information may be transferred to the new entity. We will notify you of any such change. We reserve the right to transfer to the extent permissible by law our user databases, together with any Personal Information and non-Personal Information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
• With our Employees, officers, insurers, professional advisors, agents, suppliers or subcontractors as far as is reasonably necessary for the purposes set out in this Privacy Policy. Personal Information is only supplied to a third party when it is required for the delivery of our Services.
• To comply with our Legal Obligations: we may disclose information where required by law, legal process, or to protect our rights, property, or safety.
• With Your Consent: where required, we will seek your explicit consent before sharing your Personal Information outside the core functionality of the App and its Services.

5. Messages sent through Enrol Us

Messages sent though EnrolUs between you and a Customer are stored on the App. Members of the EnrolUs team may access these messages where necessary to provide support, to investigate a complaint, a safety concern or a suspected breach of our Terms and Conditions, to resolve a dispute, and/or to meet our legal obligations. Access is limited to authorised EnrolUs team members and is only for these purposes.

6. Data Security – How We Store and Protect your Information

We take reasonable steps to protect your Personal Information from unauthorized access, misuse, loss, or disclosure, including:

• encryption of sensitive data during transmission over a public network;
• secure server storage and controlled access;
• regular reviews and updates of security measures;
• secure passwords and user access controls; and
• deleting (or using pseudonymisation when deletion is not practically possible) or disposal of data when it is no longer needed.

However, no method of online transmission or storage is 100% secure. The transmission and exchange of Personal Information is carried out at your own risk.

We cannot guarantee the security of any Personal Information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of Personal Information, we cannot assure you that the Personal Information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We will notify you of any serious data breach.

6. Your Rights and Choices

You have the right to:

• request access to the Personal Information we hold about you (a small administrative fee may be payable for the provision of Personal Information);
• request correction of inaccurate or incomplete data;
• request deletion of your personal data (subject to legal exceptions);
• object to or restrict certain data processing;
• request data portability; and
• withdraw your consent at any time where processing is based on consent.

We may refuse access to your Personal Information in limited circumstances where permitted under the Privacy Act 1988 (Cth).

To exercise any of these rights, contact us using the details at the end of this policy.

We may need to verify your identity before responding.

7. Children's Privacy

We only collect Personal Information about children where provided by a Customer, their parent or legal guardian for the purpose of booking activities or using the Services via the App. We do not market directly to children. If we discover Personal Information about a child has been collected without proper parental consent, we will delete it.

8. Consent to Publish

You consent to EnrolUs publishing any reviews and/or user stories that you provide when using the App or our Services.

9. Data Retention

We retain Personal Information only as long as needed to provide the Services, manage your account, comply with legal obligations, or resolve disputes. When no longer required, information will be securely deleted or anonymised.

10. International Data Transfers

Your information and Personal Information may be transferred and stored in countries outside Australia where our partners or service providers are located. We take steps to ensure appropriate safeguards are in place.

11. Third-Party Links and Services

Our App may contain links to third-party websites or services. We are not responsible for their content or privacy practices. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please note that EnrolUs is not responsible for the privacy practices of these websites. We encourage you to be aware of and review the privacy policies of every website that collect Personal Information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time at our sole discretion. If we make material changes, we will notify you via the App or our website. Your continued use of the App indicates your acceptance of the updated policy.

13. Complaints About Privacy

If you have any concerns or complaints about our handling of your Personal Information, please contact us using the details below. We take all complaints seriously and will investigate and respond promptly.

14. Website and Cookies

If you access our website, we may collect certain technical data such as browser type, operating system, referral source, and visit duration. We may also use cookies and similar technologies to improve your browsing experience and deliver personalised ads through third parties (e.g., Google Ads).

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

EnrolUs: https://www.enrolus.com.au

Email: support@enrolus.com.au

By continuing to use the EnrolUs App or Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.